Patient Sentiment Analysis

UC-2026-012 • Quality & Safety

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ApprovedT0Minimal RiskInternal Data

Patient Sentiment Analysis

NLP tool to analyze patient feedback across surveys, reviews, and social media for service improvement insights.

Quality & Safety
Maha Al-Shehri
7/15/2025
Updated 3/15/2026
Risk Score
22
Minimal
Compliant
Workflow ProgressCurrent Stage: Monitoring
Intake
Monitoring
Business Objective

Gain real-time insights into patient satisfaction trends.

Expected Benefit

Enable proactive service improvements based on patient feedback.

Technical Details
AI TypeNatural Language Processing
Data ClassificationInternal
VendorIn-house
Owner Information

Maha Al-Shehri

Quality & Safety

m.alshehri@moh.gov.sa
AI Governance Assistant